Connected care for serious mental illness and addiction
Imori stays in touch with your patients with serious mental illness or addiction, day and night. Your team is notified early when someone starts to slip. We document the interactions and highlight risks, so your care providers can focus their attention where it is needed most.
Illustrative: a patient's trajectory. The dot is where Imori would elevate it; the line falls after a clinician acts on it.
Who it is for
Patients living with schizophrenia, bipolar disorder or severe depression can change quickly. The first signs, broken sleep, a skipped medication, a withdrawn week, show up between visits, not in them. These patients are often the first to drop off the map when something is wrong. Imori stays in touch at any hour, looks for those patterns, and tells your team when a patient stops responding, so a person can check in while there is still time to act.
In addiction recovery, much of the work is lived between sessions: the weekend, the 2 a.m. craving, the week a patient stops answering. Imori is there for those hours, helps patients stay connected to treatment, and tells your team the moment someone starts to slip.
Many patients live with both. They are the hardest to reach and the easiest to lose. Imori keeps one connection open across both.
These are also often the patients whose crises cost a clinic the most, and who drop out of treatment most readily. Every one we keep connected is care delivered and a clinic sustained.
The gap
Severe mental illness and addiction can change quickly. A patient who seemed steady on Tuesday can be in crisis by the weekend, and too often no one knows until it is too late.
Your team already knows this. The work that keeps these patients safe, the check-ins, the chart review, the coordination, happens in the gaps between visits. The paperwork it creates pulls clinicians away from patients and from the work only they can do, so much of it goes unrecorded and unrecognized.
Imori closes that gap without adding to anyone's workload.
What Imori does
Imori checks in with patients between visits, in ordinary language, by voice, chat or text. It notices when someone starts to slip, or goes quiet, and puts a specific signal in front of the right person, with the reasoning shown.
Every interaction is documented automatically. Clinicians review a summary instead of writing one, and spend their time on the patients and decisions only they can handle.
The care your team gives between visits is real work, and it deserves to be recognized. Imori records it as it happens, so it is documented, reimbursed and financially sustainable. Your clinic can keep giving this care, and grow it, without adding staff.
A short check-in by voice, chat or text, in the plain language patients use. No journaling prompts, no homework.
Every message is scored for risk against factors and language established in the literature, with the quoted excerpt and the reasoning attached.
The most important messages are elevated in your queue. Your team is notified the way your protocol says, and Imori stays with the patient in the meantime.
Every interaction is summarized, and every message stays available for review. The record shows who reviewed what, and when.
The clinician queue
Sample records, not real patients ·
Built around your clinic
Imori meets you where you are and fits seamlessly into your workflow. Before anything starts, we set it up around how your team already works.
Channels: voice, chat or text, by patient preference.
Who is notified, how, and when.
Escalation steps, including on-call staff and emergency services, as your protocol defines them.
Check-in schedules, and the instruments and tools that fit your patients and your workflow.
Patient-facing screens that carry your clinic's name and brand.
Documentation format, and the billing codes you work under.
Scheduled conversations and telehealth calls, when your clinic supports them.
Always on
Imori is available around the clock, every day. If no one on your team can respond at two in the morning, Imori still answers the patient, and notifies your care providers so they can respond as soon as they are available. No one is left waiting on a voicemail.
The clinician decides
Imori does not diagnose. It does not provide therapy. It does not bill. It elevates a conversation, shows its reasoning, and leaves the decision with the people licensed to make it. Any action Imori takes follows a protocol your clinicians wrote and approved.
Imori (ee-MOH-ree) is written 井守. 井 is the well. 守 is the keeper. The keeper of the well does not stand over the water. The keeper lives beside it, and notices the moment anything changes.
We will walk you through the clinician view on sample records and show you how Imori could fit your workflow.
Contact us